FAQs

 

Shipping & FAQ

Where does Dahlia & Grace ship to?

We currently ship to the United Kingdom only.
Shipping availability and delivery times are clearly shown at checkout.

Is shipping free?

Yes. We offer free shipping on all UK orders.

Will I receive tracking information?

Yes. Once your order is dispatched, you will receive a shipping confirmation email with a tracking link so you can follow your delivery.

Can I change or cancel my order?

Orders can be cancelled or changed within 2 hours of placement, provided processing has not started.

If your order has already shipped, it will need to be returned after delivery in line with our Returns & Refund Policy.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard, and American Express, through secure payment gateways.
Available options are displayed at checkout.

Are my payments secure?

Yes. All payments are processed using encrypted and secure payment systems.
Molteva does not store your full payment card details.

What is your return policy?

You may request a return within 30 days of delivery, provided the item is unused, unworn, and in original condition with tags attached.

Full details are available on our Returns & Refund Policy page.

Who pays for return shipping?

  • Customers cover return shipping for change-of-mind or size-related returns
  • We cover return shipping for damaged, defective, or incorrect items
  • No restocking fees are charged

What should I do if my item arrives damaged or incorrect?

Please contact us within 2 days of delivery and include photos of the item and packaging.

Once verified, we will arrange a replacement or issue a full refund.

What if my order is delayed or lost?

If your order is delayed or tracking shows no movement, please contact us so we can investigate.

If your parcel has not arrived within 30 days of dispatch, you may choose a replacement or a full refund.

Does Molteva manufacture the products it sells?

No. Molteva works with trusted suppliers and fulfilment partners.

We do not manufacture products, but we carefully curate, refine, and present each item to ensure quality, clarity, and accurate representation.

 can I contact Dahlia & Grace?

You can reach us using the details below:

Phone Number: +32 465 74 30 90

Email: support@molteva.com