Return and refund policy

REFUND POLICY

At Dahlia & Grace, we want you to feel confident when shopping with us. If something doesn’t meet your expectations, this policy explains how returns, refunds, cancellations, and exchanges work.

HOW TO START A RETURN

Please email us at support@dahliaandgrace.com within 30 days of delivery and include:

• Your order number
• The item(s) you wish to return
• The reason for return
• Photos (if the item is damaged or incorrect)

Once approved, we will provide:

• A Return Merchandise Authorization (RMA)
• Return instructions and the correct return address

Important: Items returned without an RMA may be delayed or refused.

ORDER CANCELLATIONS (BEFORE SHIPPING)

Orders may be cancelled within 2 hours of placement if processing has not yet begun.

If your order has already shipped, it must be returned after delivery in accordance with this policy.

ELIGIBILITY & NON-RETURNABLE ITEMS

To qualify for a return, items must:

• Be unused, unwashed, and in original condition
• Have all original tags/labels attached
• Be returned in original packaging
• Include proof of purchase (order number or receipt)

Non-returnable items (unless faulty):

• Final-sale or clearance items
• Gift cards
• Customized or personalized products
• Underwear or lingerie
• Swimwear with the hygiene seal removed

SIZE OR COLOR CHANGES

For the fastest service, place a new order and return the original item for a refund.

If we made an error (defective, damaged, or wrong item), we will cover return shipping and arrange a replacement at no extra cost.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon arrival.

If something is wrong, contact us within 2 days of delivery and include:

• Photos of the item
• Photos of the packaging
• A description of the issue

Once verified, we will prioritize a replacement or issue a full refund.

LOST OR DELAYED PARCELS

If your tracking shows no movement or delivery is delayed, please contact us so we can investigate.

If your parcel has not been delivered within 30 days of dispatch, you may choose between:

• A replacement, or
• A full refund

REFUNDS — TIMELINE & METHOD

Inspection: Returns are reviewed within 3 business days after arrival.

Refunds: Issued to your original payment method.

Bank Processing: Your bank or card issuer may take 1–7 business days.

Estimated Refund Processing Time: 1–10 business days.

RETURN SHIPPING COSTS

• Customers are responsible for return shipping for change-of-mind or size-related returns
• Return shipping is free if the item is defective, damaged, or incorrect
• No restocking fees are charged

RETURN ADDRESS

Returns are accepted only at the address provided in your RMA confirmation email.

Sending items to any other address may result in refusal or delays.